FAQs

The property owner is responsible for repairs, but we will handle the coordination and ensure the work is done correctly.

We handle the collection of rent payments and subsequently transfer the funds to property owners through direct deposit.

We consistently keep ourselves informed about local laws and regulations. This ensures compliance and helps safeguard property owners from potential legal issues.

Managing your own rental can feel like a full-time job. From advertising and tenant screening to maintenance coordination and day-to-day communication, property ownership requires time, attention, and consistency. If you’re ready to reclaim your time and reduce stress, let our experienced property management team take over. We handle the details so you can enjoy the benefits of ownership—knowing your investment is protected, maintained, and professionally managed.

We use proven marketing and leasing strategies designed to attract high-quality renters while reducing vacancy time. Our team creates detailed, eye-catching rental listings and advertises your property across multiple high-traffic rental websites to maximize exposure. We respond promptly to inquiries and schedule showings efficiently, ensuring no opportunity is missed. This streamlined approach helps minimize vacancies and lowers tenant turnover — resulting in faster leasing and stronger, more reliable long-term tenants.

Tenant screening is one of the most important steps in protecting your investment, which is why we use a thorough, multi-layered evaluation process. We carefully review each applicant’s credit and financial history, conduct eviction and criminal background checks, and verify employment and income to confirm stability. We also contact previous landlords for references and, when appropriate, conduct personal interviews to gain additional insight. By taking the time to fully assess every applicant, we ensure that only well-qualified tenants are approved for your property.

To maximize exposure, we list available rentals across a wide network of trusted platforms, including Zillow.com, Trulia.com, Apartments.com, HotPads.com, ApartmentList.com, RentJungle.com, Condo.com, Oodle.com, RentBits.com, RentLinx.com, RentalHomesPlus.com, FreeRentalSite.com, RentMyHome.org, RentalAds.com, HomeTownRent.com, and RentalHomePros.com. This broad syndication strategy ensures your property is seen by as many qualified renters as possible, increasing visibility, accelerating leasing, and helping you secure strong applicants faster.

Property owners have 24/7 access to their secure owner portal, where monthly statements and financial reports are organized and easy to review. The portal provides clear, easy-to-read statements with straightforward summaries of income and expenses, along with real-time access from anywhere at any time. Additional reports are available upon request, giving you the flexibility to dive deeper when needed. Our goal is to maintain full transparency and keep you informed—without overwhelming you.

Rent is due on the 1st of each month. For your convenience, rent payments can be made online through your Tenant Portal or mailed to our office. We encourage online payments for the fastest and most secure option. Please visit the Online Portal section of our website for step‑by‑step instructions.

All non‑emergency maintenance requests should be submitted through your Tenant Portal, where you can provide details and track updates. Maintenance requests are reviewed Monday through Friday, 9:00 AM to 5:00 PM. If you are experiencing a maintenance emergency, please call (808) 738‑8819 immediately or contact your Property Manager for urgent assistance.